Contact your phone carrier first. If unresolved, submit a maintenance request.
What payment methods are accepted?
Preferred payment is online (free via bank account, $35 for credit card). Cash is accepted through CashPay by Zego (with a $4 fee). Visit the leasing office to set up your account.
Current Resident FAQs
How do I submit a maintenance request?
Contact your Community Manager to report any maintenance issues.
What should I do in an emergency?
For fire, flood, or major emergencies, dial 911. Other emergencies like no water or electricity can be reported to us 24/7.
What is considered a maintenance emergency?
No water, no hot water, no heat (if below 40°F), gas leak, clogged toilet, or broken window. Call us 24/7 or dial 911 for fire/flood.
Who pays for repairs in my unit?
We cover repairs unless damage was caused by you or your guests.
Can I make repairs on my own?
Please allow our service team to handle repairs. Discuss improvements with your Community Manager.
What happens if I lose my keys?
During business hours, visit the office for a replacement. After hours, contact a locksmith and provide a new key to the manager.
How much will my rent increase yearly?
Rent increases align with market rates and affordability indexes.
Do you offer Resident Referral Bonuses?
Yes, you can receive a bonus for referring new residents. Ask your Community Manager for the current bonus amount.
